China's biggest & best
Customer Contact Management and CRM Event.
April
9-11, 2003
Beijing International Convention Center, Beijing, China
Focus
on China !
In
china, from the great reform and opening, competition mechanism is introduced
into various industries, which enhance the service consciousness of enterprises,
change the "product-centric" to "customers-centric"
step by step, and directly result the increase of requirements for products
related with custom relationship management (CRM).
Entering
WTO make China joint with world economy, all industries and enterprises
thoroughly recognize the coming severity for future competition in market,
and decide to learn and introduce advanced ideas and applications in service-providing
more actively.
During 1998-2002, call center industry stepped into a leap-developing
stage.By the end of 2001, there were more than 96,200 seats for call centers
in total in china, and the total market scale was10.6 billion RMB.
China
is a large country and has huge population; it possesses various industries
and enjoys large development space for the market. Today, China is the
biggest patential market for Contact Center and CRM in the world, the
most important thing is that it's just begin!
A
MUST ATTEND for all Customer Service Organization !
2nd
Annual CCM China Conference & Exposition,an unparalleled event in
China for customer contact management and CRM solution.
Some
of the highlights for this year's CCM China 2003 program include:
Over
40 educational sessions
Industry-leading
exhibitors
CRM
Solutions sessions
Customer
Learning Conference
Famous
world-class expert dedicated seminar
Awards
presentation, the 2003 China Calll Center Managers of the Year
Site
tours to Beijing area call centers
Free
keynote addresses given by industry leaders and a thought-provoking
Power Panel general session
Courses
for agent-skill certification
Industry
Forums held on the show floor, offering an in-depth look at the latest
trends & technologies
Technology
solutions presented by leading exhibitors and sponsors
Exhibit
hall happy hour
Show Management:
CTI
Forum
Adress: 513 Room,No.20 Xinde Street,Xicheng District, Beijing, China 100088
Tel: +86-10-82012787 82079677
Fax: +86-10-62041062
Email: